![]() ![]() Back to top 06 Insurance liability – are you covered? AFF strongly suggests that you keep your own copy of your 14-day report, along with any photos or videos, should you need these at your subsequent move-out to challenge any charges. Once complete, the 14-day report will be uploaded to your house file and you will be able to add photos as well if necessary (e.g. Remember, if you have any repairs these will still need to be logged with Pinnacle – don’t wait for the 14-day visit to raise them! how the boiler works or where the stop cock is etc. This will also give you the opportunity to ask any questions you may have forgotten the answer to from move-in e.g. They will visit to see how you are settling in and if you have noticed any issue whilst unpacking and settling in they will help you record these on the 14-day report. Back to top 05 14-day report and follow up visitīefore the HO leaves the move-in appointment they will arrange a follow up visit with you for around the 14-day point after move-in. However, there will be instances where Pinnacle will be unable to find a suitable hotel that is a pet-friendly and in these rare instances, you will need to make alternative arrangement for your pets to be cared for. Where a family has pets, it is understood how important it is to look after them and Pinnacle will endeavour to find a pet-friendly hotel. If an uninhabitable fault is found at move-in the HO will stay with you while everything is sorted out and if necessary, will arrange alternative accommodation for you (either temporary furnished SFA or hotel or an alternative permanent SFA in the same area). See more details on what is considered to be an uninhabitable fault. Back to top 04 What is an uninhabitable fault at move-in and what happens? We strongly recommend that you print a copy of this checklist and take it with you should you feel there are concerns, you can raise these with the HO at move-in/move-out. Back to top 03 What is the move-in/out standard?įor details of the move-in/out standard see the Pinnacle Move in/out Standard Checklist. Please note that the proxy may have to sign for any charges raised at move-out or for the standard at move-in so the choice of who to nominate should be carefully considered.Ī proxy may be another Service person or a spouse or partner. In every case where a proxy is necessary, the serving family member must complete a Proxy Certificate granting the necessary authority and submit this to the Pinnacle Home Services Team. When it comes to taking or handing over your home there is often some confusion about who can do it, sometimes resulting in delays to moves in or out.įamilies sometimes assume that the spouse or partner may automatically handover/takeover an SFA or SSFA unfortunately this is not the case. If you notice any issues after the move-in appointment, please log them as a response maintenance job through Pinnacle. If you notice issues which don’t meet the move-in standard make sure that you raise them with the HO and that they are recorded on the move-in paperwork before you sign. Your HO will show you around your new home room by room (allow an hour for the appointment), following the agreed move-in process to ensure that you are happy that it meets the move-in standard, see .uk/moving-in ![]() The Housing Officer will meet you at your new home with all the relevant paperwork including gas and electrical safety certificates, operating instructions for your boiler and cooker and will take meter readings of your fuel supplies. You will receive a reminder of the appointment. ![]()
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